We offer all common payment methods: PayPal, Amazon Pay, credit card, Klarna, Sofortüberweisung.

You can simply inform us of your cancellation request by email, WhatsApp or telephone. We will then initiate the cancellation. If the order has already been handed over to the shipping service provider, a
Cancellation is no longer possible. In this case, we ask you to send the items back to us.

We ship your order within Germany with DHL as a parcel (insured and with tracking). If the order includes bottlings, we send them as goods mail. All shipments are sent with DHL goGreen (climate neutral).

If you have already placed an order, you can see the current status of your order in our last email.

If you have not yet placed an order, you can see the estimated delivery time for each product on the product page.

We will inform you by email about any new status of your order.

Yes, this is possible. You can select this option during checkout.

For purchases up to 50.00 euros, shipping costs 3.90 euros. For orders over 50.00 euros, shipping is free.

Items that have been unsealed cannot be returned. Unsealed means that the plastic film (original packaging) has been removed.

This means that used or sprayed products unfortunately cannot be taken back.

If you are not sure whether you like the fragrance before ordering, you can order a bottle (3 ml) in advance or in addition to
to test the fragrance before buying or opening the original size. If you don't like it, you can return the original size unopened.

No, bottlings that we have bottled especially for you cannot be returned.

Please note our cancellation policy.

Essence Garden

Trautnitz and Carnevali GbR

Seckenheimer Strasse 50

68165 Mannheim

One filling is 3 ml of the original fragrance filled into a plastic atomizer.

We label the bottle with the name and date of bottling. Unfortunately, the ingredients do not fit on the small bottles, which is why we are happy to send them to you on request.

If your order is received before 12:00, we will ship it the same day. You will usually receive your order within 3 working days.

We note the bottling date on our bottles. Please use the fragrance samples within 6 months.

Our concept is based on high-quality goods that we obtain from trustworthy sources. All products offered in our shop are original and of the best quality.